Pricing Policy

This Pricing Policy applies to quotes, tours, transfers and customised travel services offered by Smart Tours&Transfers, trading as Smart Tours, at Unit G01, Crossfire Place, 15 Gardner Williams Ave, Paardevlei, Cape Town, 7130, South Africa.

Contact us at bookings@smarttourscape.com or 083 459 9337.

Unless expressly stated otherwise, prices are in South African Rand (ZAR).

The amount presented for acceptance includes applicable taxes and compulsory charges for the specified service.

Our quote or invoice identifies the applicable VAT treatment.

Optional services are charged only if selected and agreed.

A price marked "from", "estimated" or "indicative" is a starting price or estimate, not a confirmed booking price.

The final quote depends on your dates, route, duration, group size, vehicle requirements, activities, supplier availability and other agreed arrangements.

Each quote states the services offered, price, validity period, payment requirements and relevant booking conditions.

A quote remains open until its stated expiry date unless it is expressly subject to supplier availability or another disclosed condition.

If no expiry date is shown, please obtain written confirmation of validity before making payment.

Submitting an enquiry or receiving an automated acknowledgement does not reserve a vehicle, guide or supplier service.

Your booking is confirmed when we issue written booking confirmation after acceptance, payment of any required deposit and confirmation of availability.

If we cannot confirm a service for which you have paid, you may accept a proposed alternative or receive a refund for the unavailable service.

Your quote and confirmed itinerary identify the services included in the price.

Transport, guiding, entrance fees, meals, accommodation and activities are included only where expressly listed.

Unless listed as included, the price excludes flights, visas, travel insurance, personal purchases, gratuities, optional activities and additional food or drinks.

Any additional charge for waiting time, extended hours, extra distance, after-hours service, parking, tolls or an unplanned stop must be disclosed and agreed before it is incurred.

We will not apply an undisclosed surcharge merely because an item was omitted from the quote.

Where additional charter time is available and agreed, the Smart Tours standard overtime rate is R950 per hour.

Overtime is billed in 30-minute increments at R475 per 30 minutes or part thereof.

Overtime is always subject to availability.

Payment of the overtime rate does not create an automatic right to extend a booking.

Where another confirmed booking, vehicle commitment, driver commitment, lawful operating limit, geographical constraint or other operational requirement prevents an extension, the service must end at the originally agreed time.

We will not charge excess time caused by our own delay or service failure.

Ordinary traffic delays do not automatically create an excess-time charge.

Other waiting-time or additional-distance charges apply only where their basis was disclosed and agreed.

The deposit amount and payment deadline appear on your quote or invoice.

Any deposit forms part of the total price. It is not automatically non-refundable.

The outstanding balance is payable by the stated due date.

Full payment may be required for short-notice bookings or supplier commitments, as disclosed before acceptance.

Use only the payment methods and details provided in our official invoice or approved payment page and include your booking or invoice reference.

A proof-of-payment document is not confirmation that cleared funds have been received.

Please verify any unexpected request to change bank details using a previously verified contact number.

If payment is overdue, we will contact you about the outstanding amount and any effect on availability.

Where payment remains outstanding after reasonable notice, we may suspend unperformed arrangements or cancel in accordance with the agreed booking conditions and applicable law.

Any refund or cancellation charge is handled under our Refund & Cancellation Policy.

Changes to dates, destinations, passenger numbers, pickup points, duration or activities may change the price and depend on availability.

We will provide an amended quote or add-on price for approval before confirming the change.

The original arrangements remain in place until we agree otherwise in writing.

A confirmed price will not be increased solely because our ordinary costs rise.

Any permitted adjustment under an expressly agreed variable-price term must be explained and calculated on the disclosed basis.

You will be informed of your available choices before additional payment is requested.

Your bank or card issuer may charge currency-conversion or international-transfer fees outside our control.

Any fee charged by Smart Tours must be disclosed before payment.

If a transfer is received short of the invoiced amount, we will provide the reconciliation and discuss the balance with you.

Promotional offers apply only to the dates, services and eligibility conditions advertised.

Any restrictions or special cancellation conditions must be disclosed before you book and remain subject to applicable law.

If a genuine pricing error is identified, we will explain it promptly.

Any correction will be dealt with under applicable law and the status of your agreement.

We will not debit a higher amount without authorisation.

Where a lawful correction means we cannot proceed at the original amount, you may accept the corrected offer or receive a refund for the affected unprovided service.

Read this policy with your accepted quote, booking confirmation, Terms of Service and Refund & Cancellation Policy.

Specific written arrangements may clarify the price but cannot remove statutory rights.

Updated pricing policies apply to future bookings and do not retrospectively change a confirmed price or payment agreement without a lawful basis.