Frequently Asked Questions
How do I book?
Use our Instant Quote tool on the homepage or contact us via WhatsApp, email or phone. We will confirm availability and send a booking confirmation.
Is the price per person or per vehicle?
All prices are per vehicle, not per person. Up to 7 guests can travel in the Mercedes Vito.
What is the difference between a transfer and a charter?
An airport transfer is a point-to-point service. A private charter is time-based, giving you flexible routing within your booked hours. Smart Tours operates as a time-based private charter service.
What happens if my flight is delayed?
We track your flight in real time. If your flight is delayed, we adjust your pickup time automatically at no extra charge.
Do you provide child seats?
Yes. Child seats and boosters are always free. Just tell us the ages of your children when booking.
What is the overtime policy?
If your charter exceeds the booked time window, overtime is charged at R950 per hour, billed in 30-minute increments at R475 per 30 minutes or part thereof. Overtime is always subject to availability. Paying the overtime rate does not automatically entitle you to extend a booking.
What are the distance caps?
The 4 to 5 Hour Private Charter includes 120km. The 9 to 10 Hour Private Charter includes 250km. Excess distance is charged at R12 per km.
Can I book multiple trips at once?
Yes. Use the Add Another Trip feature on our quote page to build a full travel plan in one enquiry.
How do I pay?
Payment must be cleared before departure. We accept EFT and card payments. Details are provided with your booking confirmation.
Can I cancel my booking?
Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee.
Do you offer shared shuttles?
No. Smart Tours operates a private vehicle only. Your group always travels together in a dedicated Mercedes Vito.
Are these fixed tours?
No. Smart Tours does not operate fixed tours. All experiences are flexible and built around your selected time and preferences.